At Quinley Trails, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our refund and return policy below.
1. Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be unused, undamaged, and in their original packaging.
- Proof of purchase (such as an order confirmation) is required.
2. Non-Returnable Items
Certain items, such as personal-use gear or products marked as final sale, cannot be returned.
3. Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed, and the amount will be returned to you in the form of cash at the time of product pickup or exchange.
4. Exchanges
If you wish to exchange a product for a different size or model, please contact us at [email protected] within 7 days of receiving your order.
5. Damaged or Defective Items
If you receive a defective or damaged item, please notify us immediately with details and, if possible, provide a photo. We will arrange for a replacement or return at no additional cost.
6. Contact Us
For questions or to initiate a return or refund, please email us at [email protected].
We are committed to ensuring your satisfaction and making your shopping experience with Quinley Trails reliable and secure.